topic Re: Returned items in Account & Billing

Returned items

By3 — Mon, 18 May 2026 20:22:33 GMT

I have returned all my sky items in one box with the label sky sent

Box

Mini q box

Router and 2 remotes

And now they have sent another label to send stuff back i have pictures of the package sent back and its contents I also have the till receipt from the post office

PLEASE STOP BOTHERING ME !!!

Re: Returned items

MightyQuinn — Mon, 18 May 2026 20:27:57 GMT

Hi @By3 Sorry, we are not bothering you, it's just us customers here, please see Welcome below.

Re: Returned items

By3 — Mon, 18 May 2026 20:36:49 GMT

Have returned my items and now sky has sent another return box and label it all went back 2 weeks ago in one large box on the first return lable

Re: Returned items

Me134 — Tue, 19 May 2026 06:24:10 GMT

@By3 wrote:
Have returned my items and now sky has sent another return box and label it all went back 2 weeks ago in one large box on the first return lable

Was it tracked? Have you had any confirmation from Sky that they've received it?

The two aren't necessarily comparable but my recent Virgin return of a Flex box and the router took exactly 10 days from sending to getting no less than 3 emails and 3 texts (all at the same time 🙂 ) confirming receipt.

Re: Returned items

Daniel0210 — Tue, 19 May 2026 06:44:59 GMT

@By3 wrote:

I have returned all my sky items in one box with the label sky sent

@By3
Once you’ve cancelled successfully Sky send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first followed later by the packaging for Sky Q.

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returned items

caesarome — Tue, 19 May 2026 08:31:38 GMT

@By3

Packaging is automatically sent to you so are you saying they have sent you two lots or did you use your own packaging to return the equipment ?

Re: Returned items

By3 — Tue, 19 May 2026 09:08:19 GMT

I used they sky label and packed everything in a larger box 📦

Re: Returned items

caesarome — Tue, 19 May 2026 09:12:33 GMT

If you printed your own return label then this is why you have been sent this return box so that will be a one off and no more packing should be sent out to you.