topic Re: Refund in Account & Billing

Refund

ianc01 — Mon, 18 May 2026 13:40:36 GMT

I have had credit on my broadband since 16th of April still waiting for sky to refund as I no longer get broadband through sky

Re: Refund

Daniel0210 — Mon, 18 May 2026 13:42:36 GMT

@ianc01
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund

ianc01 — Mon, 18 May 2026 13:46:53 GMT

It's still showing as credit and payment method is still active

thanks

Re: Refund

Daniel0210 — Mon, 18 May 2026 13:57:48 GMT

@ianc01
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

ItWasAllMichele — Mon, 18 May 2026 13:59:38 GMT

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat to @ianc01.

Please be aware conversations automatically close if there is no response within 48 hours.