topic Re: No sports in Account & Billing

No sports

Bruce1954 — Sat, 16 May 2026 22:34:32 GMT

I've paid for the sports package on the bill but it's not activated in the service. I'm being asked to upgrade the package when I'm already paying for it

Re: No sports

caesarome — Sun, 17 May 2026 08:33:34 GMT

@Bruce1954

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No sports

Sky_Gee — Sun, 17 May 2026 12:42:17 GMT

Thanks for escalating this @caesarome We’ve sent @Bruce1954 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.