topic Re: Cancellation refund in Account & Billing

Cancellation refund

Chas13 — Sun, 17 May 2026 10:11:59 GMT

When do I get my cancellation £200 back from sky?

Re: Cancellation refund

Daniel0210 — Sun, 17 May 2026 10:20:03 GMT

@Chas13

Do you mean a credit switch from cancelling with another provider?

Re: Cancellation refund

Chas13 — Sun, 17 May 2026 10:36:52 GMT

Yes. My account says I have credit but they took the payment from my bank and the credit?

Re: Cancellation refund

DaveDrizen — Sun, 17 May 2026 10:57:49 GMT

@Chas13 wrote:
Yes. My account says I have credit but they took the payment from my bank and the credit?

If Sky pay your termination fee from your previous supplier it done as a credit against a future bill which by the look of it that's what they have done, they don't actually give it to you in cash.

Re: Cancellation refund

caesarome — Sun, 17 May 2026 11:01:13 GMT

@Chas13 wrote:

Yes. My account says I have credit but they took the payment from my bank and the credit?

The credit you see on your Sky account should be used to pay future bills as there is no automatic right of a refund.