https://helpforum.sky.com/t5/Account-Billing/Sky-vip/m-p/5276780#M292512 <P>I've been with sky for 11 years plus but after adding broadband package to my account my sky vip is showing zero years with sky. I called customer service to resolve it. They tried and asked me to wait for 2 hours for it to reset but I've waited for over 12 hours and it's still showing zero years.</P> Sun, 17 May 2026 07:14:37 GMT Ico2 2026-05-17T07:14:37Z https://helpforum.sky.com/t5/Account-Billing/Sky-vip/m-p/5276780#M292512 <P>I've been with sky for 11 years plus but after adding broadband package to my account my sky vip is showing zero years with sky. I called customer service to resolve it. They tried and asked me to wait for 2 hours for it to reset but I've waited for over 12 hours and it's still showing zero years.</P> Sun, 17 May 2026 07:14:37 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-vip/m-p/5276780#M292512 Ico2 2026-05-17T07:14:37Z https://helpforum.sky.com/t5/Account-Billing/Sky-vip/m-p/5276804#M292514 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4685544">@Ico2</a>&nbsp;</P> <P>You haven't changed your login details have you ?</P> Sun, 17 May 2026 08:31:47 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-vip/m-p/5276804#M292514 caesarome 2026-05-17T08:31:47Z