Payment

Emmastoker — Sat, 16 May 2026 13:02:11 GMT

Hi I made payment this month I didnt now another payment due thought be same day I cant pay 2 different payment in the same month

Re: Payment

Daniel0210 — Sat, 16 May 2026 13:09:18 GMT

@Emmastoker
I presume you've made a manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Payment

caesarome — Sat, 16 May 2026 15:08:24 GMT

@EmmastokerThd payment you manually made can be refunded if you can confirm it is appearing on your account as a credit ?

topic Payment in Account & Billing

Payment

Re: Payment

Re: Payment