topic I can not get my Sky services back in Account & Billing

I can not get my Sky services back

Bodhi — Sat, 16 May 2026 11:23:07 GMT

My Sky direct debit was refused as I got a new bank card. I did not receive any notification from Sky regarding this. Within 10 mins of my services being suspended I made a payment from my new card, that was 3 days ago. Sky even charged me €12.50 for non payment. All monies went through 3 days ago & I have been trying to get my services back since to no avail.

Re: I can not get my Sky services back

Daniel0210 — Sat, 16 May 2026 11:28:48 GMT

@Bodhi
Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: I can not get my Sky services back

caesarome — Sat, 16 May 2026 12:06:17 GMT

@Bodhi wrote:

My Sky direct debit was refused as I got a new bank card.

A bank card plays no part in a direct debit being taken as this is taken directly from your bank account so whatever the reason was that it failed it will not becomes getting a new card.