topic Re: Double Charged in April? in Account & Billing

Double Charged in April?

ThomasBrachio — Fri, 15 May 2026 13:54:46 GMT

I have tried to contact Sky but I haven't had any luck. Looking through my finances I can see that I have been billed twice in April..

How do I go about getting a refund or an explanation?

Thank you all

PandJ2020 — Fri, 15 May 2026 14:05:04 GMT

Did you change your payment date?

Daniel0210 — Fri, 15 May 2026 14:05:33 GMT

Was one of those April payments a manual payment which wasn't needed?

ThomasBrachio — Fri, 15 May 2026 14:17:20 GMT

No, I believe the May payment would also be around the 15th if this was the case. Hmm

ThomasBrachio — Fri, 15 May 2026 14:17:56 GMT

I don't remember making a manual payment to Sky, I tend to just let the monthly payments come out 😕

Daniel0210 — Fri, 15 May 2026 14:24:40 GMT

When is your normal payment date? Those dates are all over the place, on Thursday 5/03, Thursday 9/04, Wednesday 15/04 and Thursday 7/05.

Is there a credit sitting on your Sky account for your June bill?

ThomasBrachio — Fri, 15 May 2026 14:26:10 GMT

They seem to be changing but they used to be the 5th of each month in the payments previous

PandJ2020 — Fri, 15 May 2026 14:36:40 GMT

Does seem unusual. If it doesn't match your bills then definitely give Sky a call... (We can't see your billing)

Daniel0210 — Fri, 15 May 2026 14:38:13 GMT

@Daniel0210 wrote:

Is there a credit sitting on your Sky account for your June bill?

ThomasBrachio — Fri, 15 May 2026 15:06:26 GMT

There wasn't but I have checked a different part of the platform/ app and I can see that there was a 'refund' - it went unnoticed by me.

weird that my payment date is changing per month now though.

thank you all, my mistake

oj01 — Fri, 15 May 2026 21:10:16 GMT

@ThomasBrachio The first April DD payment would have been delayed due to Easter bank holidays.