topic Re: Credit Refund in Account & Billing

Credit Refund

Carrie59 — Tue, 24 Mar 2026 17:31:47 GMT

Hello,

I received an email notifying me that there's an outstanding credit balance on my account. However, I've moved abroad so I can't dial the number with a UK number. May I ask if there's another way to receive the refund? I've updated my payment method, too, but I'm not sure if that's gonna help. Thank you in advance for the help.

Re: Credit Refund

Daniel0210 — Tue, 24 Mar 2026 17:47:31 GMT

@Carrie59

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address.

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

Re: Credit Refund

Carrie59 — Tue, 24 Mar 2026 18:40:08 GMT

Yes, please! Thank you for the help!

Re: Credit Refund

Daniel0210 — Tue, 24 Mar 2026 18:42:39 GMT

@Carrie59

Can you confirm it's still showing as a credit on your Sky account?

Re: Credit Refund

Carrie59 — Tue, 24 Mar 2026 18:45:44 GMT

Yes, I checked the account balance page.

Re: Credit Refund

GD1 — Tue, 24 Mar 2026 18:46:46 GMT

@Carrie59 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit Refund

Daniel0210 — Tue, 24 Mar 2026 18:47:06 GMT

@Carrie59
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

LJB-C — Tue, 24 Mar 2026 19:36:38 GMT

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit Refund

Laraib1 — Wed, 22 Apr 2026 07:48:29 GMT

I want to refund my money as I canceled my order so please let me know the process

Re: Credit Refund

Daniel0210 — Wed, 22 Apr 2026 08:49:34 GMT

@Laraib1

Cancelled an order for what?

Re: Credit Refund

SharonH1962 — Fri, 15 May 2026 19:46:45 GMT

Hello how do I go about getting refund for closed account was going to call but not sure if this can be sped up?

Re: Credit Refund

Daniel0210 — Fri, 15 May 2026 19:49:14 GMT

@SharonH1962
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit Refund

SharonH1962 — Fri, 15 May 2026 21:47:12 GMT

Hey id like it sooner, its showing as a credit on my sky account and my direct debit is still active at the moment

Re: Credit Refund

Daniel0210 — Sat, 16 May 2026 03:05:03 GMT

@SharonH1962

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

TSMandez — Sat, 16 May 2026 12:40:27 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.