topic Re: Getting in touch in Account & Billing

Getting in touch

JoannaRaper — Mon, 11 May 2026 12:09:06 GMT

Well this is an absolute car crash ...I was told 2 weeks ago that I am talking to the right person and that my problem was resolved ..was It [Removed] .I have had to go to debt advise .they told me to ring sky and make them aware of my situation Which I did .I told them when I would be paying .they not only have restricted my services .which I understand .but are now sending me threats to charge me a cut off fee ..I only want to talk to a real person about my problem and tell them I will be making a payment on Friday of this week ..not only can I not send an email .I CANT BLOODY TALK TO.ANYONE UNTILE I PAID MY BILL .I CANT DO THAT TILL FRIDAY I WANNA DIDCUSS THINGS WITH THEM AND THEN THEY TELLING ME I WILL NEED TO PAY THIS AND THST .....I HAVE been with sky many many years .before you could speak to someone now ...NO CHANCE ..[Removed] .I think once this is all sorted I'm off .they are a [Removed] joke now

Moderator notes: Removed swearing

Re: Getting in touch

Daniel0210 — Mon, 11 May 2026 12:02:20 GMT

@JoannaRaper
Restrictions are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Getting in touch

kateforsyth — Fri, 15 May 2026 13:28:22 GMT

im exactly the same boat when i was told 4 times it will be fine then i came home from work found all this im ashamed to say ive been with sky for many years

Re: Getting in touch

Mark39 — Fri, 15 May 2026 13:43:44 GMT

@kateforsyth can you explain the background to this?