topic Re: Credit refund in Account & Billing

Credit refund

Topsy5 — Wed, 13 May 2026 21:56:55 GMT

I have cancelled my Sky broadband subscription and return the required items. My final bill was paid in full but New invoice states I am in credit which will be deducted to future bill; as I am no longer with sky at all I am requesting the refund . It has been over 6 weeks.

thank you

Re: Credit refund

Daniel0210 — Thu, 14 May 2026 04:03:05 GMT

@Topsy5
We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Topsy5 — Thu, 14 May 2026 13:05:57 GMT

Hi yes please escalate and yes payment method is still active. Thank you

Re: Credit refund

Daniel0210 — Thu, 14 May 2026 13:10:51 GMT

@Topsy5
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

AceRimmer — Thu, 14 May 2026 14:20:38 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

VS71 — Fri, 15 May 2026 07:51:02 GMT

Hi, I have exactly the same problem. Can this be escalated for me too please? Many thanks

Re: Credit refund

Jason- — Fri, 15 May 2026 07:54:21 GMT

Hello @VS71, thanks for taking the time to join our Community and make your first post! 🥳

I'll send you an invite to a private chat shortly and we can help you with your refund request.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Re: Credit refund

ClaireF2 — Fri, 15 May 2026 09:11:36 GMT

Hi, I also have this same issue. Please can someone contact me about this too.

Many thanks,

Claire.

Re: Credit refund

caesarome — Fri, 15 May 2026 09:13:34 GMT

What is the credit from @ClaireF2 and are your payment details still in place ?

Re: Credit refund

ClaireF2 — Fri, 15 May 2026 09:14:31 GMT

Hi, it's final bill credit and yes the payment method is still in place.

Re: Credit refund

Daniel0210 — Fri, 15 May 2026 09:40:12 GMT

@ClaireF2
I’ve escalated your post to Sky as well and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Jason- — Fri, 15 May 2026 10:21:28 GMT

Hello @Daniel0210, thanks for making us aware of @ClaireF2's post. I'll send them an invite to a private chat shortly and we can sort this refund.