topic Re: Credit returns in Account & Billing

Credit returns

Gee-m — Thu, 30 Apr 2026 18:45:12 GMT

I have just left sky as I can no longer afford the prices and have a better deal with another provider. I have returned my equipment and would like to know when my credit will be paid into my bank account

Re: Credit returns

caesarome — Thu, 30 Apr 2026 18:48:33 GMT

@Gee-m

It can take quite a while to be automatically refund but if you can confirm that you have left the payment details in place we can ask Sky's messaging team on here to contact you about this as they can help with this which should mean the credit is refunded by this time next week at the latest.

Re: Credit returns

Gee-m — Thu, 30 Apr 2026 20:01:11 GMT

Yes payment details have been left in place

Re: Credit returns

caesarome — Thu, 30 Apr 2026 20:38:30 GMT

@Gee-m

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit returns

Brill+Gill — Fri, 01 May 2026 07:29:02 GMT

Thanks for escalating this @caesarome. We’ve sent @Gee-m an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit returns

Gee-m — Fri, 08 May 2026 08:36:20 GMT

After I spoke with someone last week about this , I was told it would be refunded into my account by 3 -5 working days. Still waiting

Re: Credit returns

Daniel0210 — Fri, 08 May 2026 08:39:34 GMT

@Gee-m

As Monday was a bank holiday in the UK, day 5 is potentially Monday 11th.

Re: Credit returns

Gee-m — Fri, 08 May 2026 09:10:53 GMT

Understand that but why not just say 5 days then

Re: Credit returns

Daniel0210 — Fri, 08 May 2026 09:16:38 GMT

@Gee-m

It is 3-5 working days, so even if the refund was processed on the day the chat invite was sent then

day 1 Tuesday 5/5
day 2 Wednesday 6/5
day 3 Thursday 7/5
day 4 today Friday 8/5
day 5 Monday 11/5

Re: Credit returns

Gee-m — Wed, 13 May 2026 15:41:09 GMT

Still waiting

Re: Credit returns

Daniel0210 — Wed, 13 May 2026 15:47:09 GMT

@Gee-m

Is it still showing as a credit on your Sky account?

Re: Credit returns

Gee-m — Wed, 13 May 2026 16:22:17 GMT

Yes it is

Re: Credit returns

Daniel0210 — Wed, 13 May 2026 16:24:55 GMT

@Gee-m

Would you like it escalating to Sky again? The alternative is you call Sky.

Re: Credit returns

caesarome — Wed, 13 May 2026 16:25:55 GMT

@Gee-m wrote:

Yes it is

I have escalated your post again so same as before and look out for the chat bubble over the next few hours.

Re: Credit returns

J_ham — Wed, 13 May 2026 18:32:39 GMT

Thanks @caesarome for escalating this. We’ve sent @Gee-m an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit returns

Daniel0210 — Wed, 13 May 2026 18:34:24 GMT

@J_ham

An invite has been sent to me in error.

Re: Credit returns

Gee-m — Wed, 13 May 2026 19:56:30 GMT

I've not received an invite

Re: Credit returns

Daniel0210 — Wed, 13 May 2026 20:03:09 GMT

@Gee-m

An invite was mistakenly sent to me. I presume it was the one meant for you. My invite to chat has been closed so I'll escalate your issue again and hopefully you'll get another invite but it's likely to be tomorrow now.

Re: Credit returns

AceRimmer — Thu, 14 May 2026 11:15:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Credit returns

Gee-m — Thu, 14 May 2026 18:26:09 GMT

Still getting messed about , can anyone give information on sky complaints procedure please