topic Re: Possible scam email? in Account & Billing

Possible scam email?

Rebecca252 — Thu, 14 May 2026 15:35:17 GMT

Hello, has anyone else received an email like this one? It has the bill payer's name on so may be real, but just looks a bit off. Disney+ is part of my subscription, but can't see a problem with it in my app.

thanks!

Re: Possible scam email?

DaveDrizen — Thu, 14 May 2026 17:13:31 GMT

If your Disney+ subscription has not been paid and you go into the Disney + app it should should give you a screen that tells needs to be to make payment to continue to view. Also you if go into "Bill and payments either in the My Sky app or logging in to your account on the my Sky website Sky.com and look in subscriptions you will find state of your Disney + account, and pressing payment history will tell you when the last payment was made and therefore if a payment is due,

Re: Possible scam email?

Brill+Gill — Thu, 14 May 2026 18:00:40 GMT

Hi @Rebecca252, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141