https://helpforum.sky.com/t5/Account-Billing/Sky-Id/m-p/5274963#M292248 <P>I've received my WiFi rooter today. However, had no email confirming my account number. Everytime I login to the sky app it's saying I'm not to main account holder. So when I try to set up my sky ID it's saying my account details ie my card number is correct even though it is.&nbsp;</P> Thu, 14 May 2026 12:29:56 GMT Jessesherred 2026-05-14T12:29:56Z https://helpforum.sky.com/t5/Account-Billing/Sky-Id/m-p/5274963#M292248 <P>I've received my WiFi rooter today. However, had no email confirming my account number. Everytime I login to the sky app it's saying I'm not to main account holder. So when I try to set up my sky ID it's saying my account details ie my card number is correct even though it is.&nbsp;</P> Thu, 14 May 2026 12:29:56 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Id/m-p/5274963#M292248 Jessesherred 2026-05-14T12:29:56Z https://helpforum.sky.com/t5/Account-Billing/Sky-Id/m-p/5274971#M292251 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683650">@Jessesherred</a>&nbsp;</P> <P>If you are yet to set up an ID how are you logging into the app or do you have a TV service with Sky or are you a previous Sky customer who has returned ?</P> Thu, 14 May 2026 12:41:30 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Id/m-p/5274971#M292251 caesarome 2026-05-14T12:41:30Z