topic Re: I’ve reinstated my services in Account & Billing

I’ve reinstated my services

KathanJones — Thu, 14 May 2026 02:24:11 GMT

I've paid my overdue balance set up a new Direct Debit and everything and it's says my services still aren't available why like I just paid the money, and to make it worse I checked my message via the sky app and apparently they're sending me a return parcel when I didn't want to and don't want to return it anyway someone help please

Re: I’ve reinstated my services

Daniel0210 — Thu, 14 May 2026 04:00:47 GMT

@KathanJones

How behind were you in arrears?

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Re: I’ve reinstated my services

KathanJones — Thu, 14 May 2026 04:08:01 GMT

Well the bill was due from 21st of February and I've only now been able to pay the £46 but they're making me return it and I don't want to becasue the tv is terrible, if that's the case I want the money for the bill I just paid back simple as that I'm not paying for something I have tos end back no thanks

Re: I’ve reinstated my services

Daniel0210 — Thu, 14 May 2026 04:11:53 GMT

@KathanJones wrote:
if that's the case I want the money for the bill I just paid back simple as that I

@KathanJones

You still owed Sky for the missed payments as explained above.

In case you aren't aware you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: I’ve reinstated my services

KathanJones — Thu, 14 May 2026 04:13:28 GMT

No I know that they ain't active until like 8-9 in the morning, I was just seeing if someone could help me out so will they let me keep my sky stream as I've paid it off like

Re: I’ve reinstated my services

Daniel0210 — Thu, 14 May 2026 04:16:50 GMT

@KathanJones

If they are sending packaging out to return the equipment (puck I presume) it sounds like you were more than the 56 days in arrears so they are cancelling your subscription.