topic Re: My bill in Account & Billing

My bill

Dc96 — Wed, 13 May 2026 18:50:33 GMT

I paid my bill before it was due my account says I'm in credit for next month why are sky trying to get that payment again and why am I getting email saying I could loose my service if I don't pay?

Re: My bill

Daniel0210 — Wed, 13 May 2026 18:54:57 GMT

@Dc96

The manual payment was unnecessary and has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

Re: My bill

caesarome — Wed, 13 May 2026 19:24:39 GMT

@Dc96

You have answered your own question:

@Dc96 wrote:

I paid my bill before it was due my account says I'm in credit for next month

The payment you made has not paid the bill but has gone onto the account as a credit which can happen if you pay it to close to the billing date. The credit will be used to pay your next bill.