topic Re: Have I been scammed in Account & Billing

Have I been scammed

MHP1947 — Wed, 13 May 2026 14:48:51 GMT

Had a call saying my bills being reduced and also offered a Samsung tablet to compensate for previous high charges.

Re: Have I been scammed

Daniel0210 — Wed, 13 May 2026 14:50:52 GMT

@MHP1947

Its a scam. There is no such offer. Hopefully you hung up before giving out too much info.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/

It's also worth keeping an eye on your bank account for any fraudulent transactions.

Re: Have I been scammed

caesarome — Wed, 13 May 2026 14:58:24 GMT

@MHP1947

It is a scam so did you give them any account details like usernames or passwords ?

Re: Have I been scammed

MHP1947 — Wed, 13 May 2026 16:18:28 GMT

Thank you for this, was a scam, have reorted to Sky

Re: Have I been scammed

caesarome — Wed, 13 May 2026 16:21:08 GMT

My question above still apllies, did you give the caller any usernames or passwords ?

Re: Have I been scammed

TimmyBGood — Wed, 13 May 2026 17:31:49 GMT

@MHP1947 wrote:

Thank you for this, was a scam, have reorted to Sky

Hardware may still arrive: this would probably be an iPhone or Apple laptop rather than a Samsung tablet.

Don't send this to any address you are given over the phone or by email, or hand it over to a courier.

The legitimate Sky returns address is in the link posted by @Daniel0210 above.