topic Re: Outstanding balance in Account & Billing

Outstanding balance

Marriott1989 — Wed, 13 May 2026 09:47:42 GMT

My account says I need to make a payment but there is nothing outstanding can this be cleared off ? I want to order a new product and this is stopping me

Re: Outstanding balance

caesarome — Wed, 13 May 2026 12:11:41 GMT

@Marriott1989

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Outstanding balance

Danz994 — Wed, 13 May 2026 12:26:31 GMT

Good Afternoon @caesarome Thanks for making us aware of this. I'll send @Marriott1989 an invite now and we can assist further. Thanks, Danielle