topic Re: Gift voucher new customer in Account & Billing

Gift voucher new customer

Peter1990 — Wed, 13 May 2026 07:45:19 GMT

Hello, more than 120 days ago we signed a contract as a new customer for a Wi-Fi router. Before we signed the contract, there was an offer for a shopping voucher/gift card worth £90, if I’m not mistaken. I would like to ask when we will receive this voucher, if you could provide this information. Thank you very much!

Re: Gift voucher new customer

caesarome — Wed, 13 May 2026 09:03:02 GMT

@Peter1990

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Gift voucher new customer

Danz994 — Wed, 13 May 2026 12:25:12 GMT

Good Afternoon @caesarome Thanks for making us aware of this. I'll send @Peter1990 an invite now and we can take a closer look into this. Thanks, Danielle