topic Re: Cannot change my address details in Account & Billing

Cannot change my address details

GiChoc — Wed, 13 May 2026 08:19:50 GMT

Hello,

I am trying to change my address details at my account info. There is a blue arrow below the current address but it's not clickable. What should I do?

Re: Cannot change my address details

caesarome — Wed, 13 May 2026 09:01:41 GMT

@GiChoc

Re: Cannot change my address details

GiChoc — Wed, 13 May 2026 12:15:35 GMT

@caesarome

Re: Cannot change my address details

caesarome — Wed, 13 May 2026 12:24:14 GMT

@GiChoc

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cannot change my address details

Danz994 — Wed, 13 May 2026 12:37:42 GMT

Good Afternoon @caesarome Thanks for making us aware of this. Although we're unable to update the address here, I'll send @GiChoc an invite now to ensure they get given the correct contact info to get this sorted. Thanks, Danielle

Re: Cannot change my address details

GiChoc — Thu, 14 May 2026 09:47:26 GMT

Hello @Danz994

I still have not seen the chat bubble.

Re: Cannot change my address details

arcadeavenger — Thu, 14 May 2026 11:30:32 GMT

Hi @GiChoc, I have sent you an invite to chat now so you should now see the chat bubble. Thanks, Becca.