topic Re: FINANCIAL DIFFICULTY in Account & Billing

FINANCIAL DIFFICULTY

Michael8128 — Tue, 12 May 2026 12:05:50 GMT

Can someone please get a member of SKY to phone me about my financial situation. I'm trying so hard to sort things out but my mental health/disabilities are not allowing me to do this. I'm an absolute mess. Been a SKY member for 26 YEARS and I feel like im being treated like an idiot I REALLY NEED TO SPEAK TO SOMEONE ON YHE PHONE

Re: FINANCIAL DIFFICULTY

Daniel0210 — Tue, 12 May 2026 12:11:46 GMT

@Michael8128

Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway. You need to initiate contact to discuss, although if your services are already restricted through non payment Sky won't speak to you until you've paid.

Re: FINANCIAL DIFFICULTY

Michael8128 — Tue, 12 May 2026 12:15:11 GMT

Well how the hell am I supposed to sort my payment if I cant speak to someone? I've exhausted EVERY number/link/avenue possible. My issue is I can't afford to pay an outstanding bill to just "speak to someone" That's ABSOLUTELY RIDICULOUS. Completely defeats the point in me trying to get help

Re: FINANCIAL DIFFICULTY

Daniel0210 — Tue, 12 May 2026 12:18:21 GMT

@Michael8128

Unfortunately that is Skys policy if services are restricted which I now presume they are?

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: FINANCIAL DIFFICULTY

MightyQuinn — Tue, 12 May 2026 12:38:36 GMT

Hi @Michael8128 https://www.sky.com/help/articles/support-with-financial-difficulty

Re: FINANCIAL DIFFICULTY

MightyQuinn — Tue, 12 May 2026 12:39:18 GMT

Sorry @Daniel0210 🙄