topic Re: Contract extended without permission in Account & Billing

Contract extended without permission

vinura — Wed, 30 Apr 2025 16:27:47 GMT

I signed up for a tv and broadband package with sky, and have been a customer for over 6 years.

we rung up to add on sports to our tv package during our contract period, but then within a day decided against it therefore rung up and cancelled.

our tv package at the time was converted to a different package when sports was added, but not reverted back when we cancelled within the cooling off period. Which I am only finding out today as I wanted to resign up into a new contract.

I have rung up sky now to resign up as my contract has ended meaning my prices have gone up. Sky are unable to match the offers from their website for sky tv and broadband, therefore I have asked for cancellation. Which they have advised that I cannot cancel my TV as I'm still in contract. The lady on the phone was rude and said it's not her problem if I'm only annoyed about the recontract now after 1.5 years. To which I responded that I wasn't aware of recontract especially considering I cancelled all changes during a cooling off period.

not only are sky not giving me the deal online. But also have extended my contract without agreed permission from myself. As mentioned I've been a customer for 6 years, you call me a vip gold customer but yet are treating me like you don't want my custom.

Re: Contract extended without permission

caesarome — Thu, 01 May 2025 10:59:11 GMT

@vinura

This link explains how to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Contract extended without permission

Rugby31 — Tue, 28 Oct 2025 12:29:43 GMT

I had an offer which I cancelled but the TV contract was extended without telling me even though I cancelled the offer and can't be changed how ridiculous

Re: Contract extended without permission

PandJ2020 — Tue, 28 Oct 2025 13:13:59 GMT

@Rugby31 wrote:
I had an offer which I cancelled but the TV contract was extended without telling me even though I cancelled the offer and can't be changed how ridiculous

Post #2 seems to apply?

Re: Contract extended without permission

PATRICK-SCULLY — Tue, 12 May 2026 07:33:38 GMT

This has just happened to us, did you get anywhere? We tried Sky cinema free for one day, next morning had emails starting new 2 year contract, ours would finish in January. They've cancelled cinema but can't get anywhere re contract!

Re: Contract extended without permission

Me134 — Tue, 12 May 2026 07:39:06 GMT

@PATRICK-SCULLY wrote:
This has just happened to us, did you get anywhere? We tried Sky cinema free for one day, next morning had emails starting new 2 year contract, ours would finish in January. They've cancelled cinema but can't get anywhere re contract!

The 'Answer' or post 2 would apply to yourself as well Patrick.

Re: Contract extended without permission

PATRICK-SCULLY — Tue, 12 May 2026 08:34:58 GMT

This has now been sorted for us via an tel. agent transferring us to customer loyalty advisor who was able to help us. Thank you for your replies.