topic Double debited for May in Account & Billing

Double debited for May

Hannah5i — Tue, 12 May 2026 07:09:51 GMT

£27 was taken out of my account on the 2nd may and again on the 12th of May. Why ? And can I get the second payment back as my bill was only £27.

Re: Double debited for May

Daniel0210 — Tue, 12 May 2026 07:14:04 GMT

@Hannah5i

Did you make a manual payment?

Re: Double debited for May

Hannah5i — Tue, 12 May 2026 07:16:02 GMT

Not to my knowledge, both of them on the bill say "direct debit payment"

Re: Double debited for May

Daniel0210 — Tue, 12 May 2026 07:17:33 GMT

@Hannah5i

What Sky service was this for, and are you a new customer?

Re: Double debited for May

Hannah5i — Tue, 12 May 2026 07:19:35 GMT

It is for sky broadband, I've been with sky for 8 months now so no not new..

it doesn't even show up on my account as credit yet it's taken two payments for one bill.
the bill was paid on the 2nd and it's debited me again on the 12th with a balance of 0

Re: Double debited for May

Daniel0210 — Tue, 12 May 2026 07:23:11 GMT

@Hannah5i

It's strange that there's a 10 day gap between the two payments.

If you usually pay by direct debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later.

Re: Double debited for May

Me134 — Tue, 12 May 2026 07:41:11 GMT

Yep, check your actual bank statement @Hannah5i