topic Sky box return in Account & Billing

Sky box return

Pointwell — Mon, 11 May 2026 15:18:52 GMT

I have evidence I returned my box by post and sky are trying to charge me for not returning it. How do I get the money back and is there somewhere I can email the evidence? Very poor service.

Re: Sky box return

Daniel0210 — Mon, 11 May 2026 15:20:39 GMT

@Pointwell
Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky box return

Pointwell — Mon, 11 May 2026 15:23:31 GMT

I definitely have photographic proof of postage . It is outrageous to take money for something that has been returned

Re: Sky box return

Daniel0210 — Mon, 11 May 2026 15:26:57 GMT

@Pointwell

@Daniel0210 wrote:

@Pointwell
Let us know in this thread if you want to engage in a chat with Sky.

Re: Sky box return

Pointwell — Mon, 11 May 2026 15:35:54 GMT

Yes I want to talk to someone please

Re: Sky box return

SKY1992bf — Mon, 11 May 2026 15:37:51 GMT

@Pointwell To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Sky box return

Brill+Gill — Mon, 11 May 2026 17:18:44 GMT

Thanks for escalating this @SKY1992bf. We’ve sent @Pointwell an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.