topic Re: Overpaid in Account & Billing

Overpaid

Moonup — Mon, 11 May 2026 10:15:21 GMT

Had a email saying my bill would be £93.90 for April which I am very happy with. only you have taken out again the full amount of £177.40 please can you revise? Why

Re: Overpaid

Daniel0210 — Mon, 11 May 2026 10:24:04 GMT

@Moonup
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Have you made an unnecessary manual payment then Sky have taken the planned payment?

Re: Overpaid

Mark39 — Mon, 11 May 2026 10:28:24 GMT

@Moonup your bill for £177.40 woild have been generated two weeks ago (assuming it was paid today). Could that have been before you received the email?

Re: Overpaid

Moonup — Mon, 11 May 2026 10:33:05 GMT

Dose not give a date, just April payment. I see the ones ahead are also staying £177.40 in May, June and July.

Re: Overpaid

Moonup — Mon, 11 May 2026 10:34:31 GMT

No , I pressed wrong button still review my previous answer

Re: Overpaid

Daniel0210 — Mon, 11 May 2026 10:36:40 GMT

@Moonup wrote:

Had a email saying my bill would be £93.90 for April which I am very happy with.

@Moonup

Have you recently spoken to Sky to negotiate a new discounted deal? Was that email as a result of that?

Re: Overpaid

Moonup — Mon, 11 May 2026 10:39:00 GMT

No, it was just sent to me after a review, luckily I was going to contact sky about how high my bill was. Once I got this email I thought it was sorted.

Re: Overpaid

Moonup — Mon, 11 May 2026 10:41:07 GMT

It's called a flexible contract

Bill overpayment

Moonup — Mon, 11 May 2026 10:51:36 GMT

We were having a discussion and you have now disappeared

Re: Bill overpayment

Moonup — Mon, 11 May 2026 10:52:40 GMT

Do not like all this badge thing it's very confusing

Re: Bill overpayment

Moonup — Mon, 11 May 2026 10:53:33 GMT

Have you a phone number so I can talk to someone later.

Re: Bill overpayment

Daniel0210 — Mon, 11 May 2026 11:08:13 GMT

@Moonup wrote:

We were having a discussion and you have now disappeared

@Moonup

No need for a new thread, your original thread hasnt gone anywhere. I will point out again… This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Re: Overpaid

Daniel0210 — Mon, 11 May 2026 11:11:11 GMT

@Moonup wrote:

It's called a flexible contract

@Moonup

What do you mean by a flexible contract.