topic Re: Terrible service in Account & Billing

Terrible service

Annoyedcustome4 — Sat, 09 May 2026 16:19:52 GMT

I took two hours this afternoon trying to drag a telephone number to call out of a chat bot to answer the simpliest of queries. Awful service considering how much i pay each month to be a 'Platinum VIP' member. Eventually got a number and the person i spoke to answered the query in two minutes. Why make this so hard Sky??? Disgusting value for money

Re: Terrible service

Annoyedcustome4 — Sat, 09 May 2026 16:24:33 GMT

While im there, why is everything i see about giving thanks? An option for constructive citicism would be nice

Re: Terrible service

GD1 — Sat, 09 May 2026 17:52:47 GMT

@Annoyedcustome4 You've posted on the send thank section, your post will be moved on monday to an approriate board.

Re: Terrible service

Daniel0210 — Mon, 11 May 2026 09:19:19 GMT

@Annoyedcustome4

The chat service, as well as here in the Community is designed to help ease the call volume on the Customer Service lines.

The general idea here is that in a large number of cases other customers including those referred to as Superusers can give the appropriate advice to a question which prevents the poster needing to call Sky, therefore freeing up the lines for matters that do require staff intervention and saving on what could be a long wait in a queue to speak to an agent.

In future posting here in the forums may be beneficial.

If need be you can call Sky by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay]

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

Re: Terrible service

Sharcuk — Mon, 11 May 2026 14:07:41 GMT

@Annoyedcustome4 wrote:
Awful service considering how much i pay each month to be a 'Platinum VIP' member. Disgusting value for money

You're not paying to be a Platinum VIP member.

VIP membership is based on how long you've been a customer, not how much you pay.

Ultimately if you feel Sky doesn't represent value for money, you're always free to take your custom elsewhere.