topic Re: Equivalent in Account & Billing

Equivalent

Equipment1 — Mon, 11 May 2026 07:23:32 GMT

Good morning

I have received a text message that you have applied a change. I have posted equipment on Friday.

kind regards

Re: Equivalent

GD1 — Mon, 11 May 2026 07:32:31 GMT

@Equipment1 You're not contacting Sky customer services by posting here, if the charge has been applied it would suggest you were late in returnng any equipment.

You need to wait for the confirmation that Sky has received the equipmennt into their netwiork before a Non return fee can be refunded.

Re: Equivalent

Daniel0210 — Mon, 11 May 2026 08:26:56 GMT

@Equipment1
Hopefully you kept your proof of posting or the tracking information.

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

Re: Equivalent

caesarome — Mon, 11 May 2026 08:30:07 GMT

@Equipment1

If you have only just returned the equipment then it might be that the charge was applied before you sent it off on Friday so when the MySky app shows it has been received and this can take 1-3 weeks after it has arrived and if you have the tracking number from the proof of posting receipt then if you post back here help can be arranged to get the charge refunded.