topic Re: Payment in Account & Billing

Payment

JoshuaRoberts — Mon, 11 May 2026 06:48:32 GMT

Can I change my payment dates

Re: Payment

Daniel0210 — Mon, 11 May 2026 06:53:24 GMT

If you are a new customer you have to let two payments go through before you can change the date.

See this link. Any change could also change the amount payable as a bill will end up being for a period longer than the usual 4 weeks.

https://www.sky.com/help/articles/change-payment-method-or-date

Re: Payment

JoshuaRoberts — Mon, 11 May 2026 06:55:46 GMT

I cant make any payments until the 27th of May thats when my money goes in

Re: Payment

Me134 — Mon, 11 May 2026 06:58:30 GMT

@JoshuaRoberts wrote:
I cant make any payments until the 27th of May thats when my money goes in

As per @Daniel0210 's post, are you a new customer or been with Sky for awhile?

Re: Payment

JoshuaRoberts — Mon, 11 May 2026 06:59:32 GMT

A new customer

Re: Payment

Daniel0210 — Mon, 11 May 2026 07:03:32 GMT

@JoshuaRoberts

Then as stated, you have to allow two payments go through before you can change the date to one of your choice.

This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice …
🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass