topic Re: Subscription in Account & Billing

Subscription

Tracy12345678 — Mon, 11 May 2026 06:09:05 GMT

I want to cancel my sky Q, but I still have a year left on subscription, I need to find out how I cancel and how much it's going to cost me ,

I am paying £103 a month and can not afford to pay this anymore .

any ideas please

Re: Subscription

Daniel0210 — Mon, 11 May 2026 06:29:39 GMT

@Tracy12345678 wrote:

but I still have a year left on subscription, I need to find out how I cancel and how much it's going to cost me ,

@Tracy12345678
To fully cancel your TV subscription, remember that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the 31 day notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Subscription

oj01 — Mon, 11 May 2026 06:32:38 GMT

@Tracy12345678 wrote:
I want to cancel my sky Q, but I still have a year left on subscription, I need to find out how I cancel and how much it's going to cost me ,
I am paying £103 a month and can not afford to pay this anymore .
any ideas please

The whole point of agreeing what I assume was a 24 month contract with Sky, is your commitment to pay for the whole term of the contract. Don't be surprised if Sky hold you to it.

Re: Subscription

Me134 — Mon, 11 May 2026 06:47:33 GMT

@Tracy12345678 wrote:
I want to cancel my sky Q, but I still have a year left on subscription, I need to find out how I cancel and how much it's going to cost me ,
I am paying £103 a month and can not afford to pay this anymore .
any ideas please

As above regarding being in contract but do consider just cutting it down to bare bones by asking them to remove any and all rolling monthly add-ons (and at £103 per month I'd guess there's a few) and then just paying the monthly fee rather than paying it off in one.