topic Re: Repayments for cancelled services in Account & Billing

Repayments for cancelled services

JohnM17 — Sun, 10 May 2026 13:16:08 GMT

I cancelled my sky broadband and talk services on 8 March. My account recognises this and shows I have a credit of £32.64. which is shown as being carried forward to my next bill. There will be no "next bill". How do I get this money refunded please?

Re: Repayments for cancelled services

Daniel0210 — Sun, 10 May 2026 13:18:04 GMT

@JohnM17
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Repayments for cancelled services

JohnM17 — Sun, 10 May 2026 13:22:16 GMT

Please progress for me. Thank you

Re: Repayments for cancelled services

Daniel0210 — Sun, 10 May 2026 13:23:28 GMT

@JohnM17

Is your payment method still active?

Re: Repayments for cancelled services

JohnM17 — Sun, 10 May 2026 13:24:37 GMT

Payment method is still avtive

Re: Repayments for cancelled services

Daniel0210 — Sun, 10 May 2026 13:26:07 GMT

@JohnM17
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Repayments for cancelled services

Coley-W95 — Sun, 10 May 2026 14:39:49 GMT

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.