topic Re: Credit refund in Account & Billing

Credit refund

JG311 — Sat, 09 May 2026 14:53:45 GMT

I'd be grateful if you could let me know how to request a refund on a closed account

The account has closed as I transferred to another provider and there is a credit balance on my account. The direct debit has been cancelled, so i would require either a cheque or manual transfer.

Thanks

Re: Credit refund

Daniel0210 — Sat, 09 May 2026 15:00:52 GMT

@JG311
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.