topic Re: Wrongly charged for Sky Sports in Account & Billing

Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 07:40:23 GMT

I moved house recently and the engineers set up Sky Sports and Sky Sports HD, telling me it would be free for two months. I said I wasn't bothered but they did it anyway.

I get my May bill and I have been charged £70.80 for Sky Sports. They have taken the money. I called them last week and was told my account would be credited, but it hasn't been. Any advice?

Re: Wrongly charged for Sky Sports

Me134 — Sat, 09 May 2026 08:23:18 GMT

@lydiate18 wrote:
I moved house recently and the engineers set up Sky Sports and Sky Sports HD, telling me it would be free for two months. I said I wasn't bothered but they did it anyway.

I get my May bill and I have been charged £70.80 for Sky Sports. They have taken the money. I called them last week and was told my account would be credited, but it hasn't been. Any advice?

Did you actually get the 2 months free and just not cancel it? I'm on a 2 months free Sky Sports deal myself so I'm interested in any communication you may have got from Sky?

Re: Wrongly charged for Sky Sports

Daniel0210 — Sat, 09 May 2026 08:24:11 GMT

@lydiate18

Did you contact Sky after one month of the free two month offer cancelling Sky Sports and giving the required 31 days notice?

£70+ sounds like you've been charged for two months.

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 09:31:08 GMT

No, they installed it on 9th April and I was charged on 1st May

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 09:33:00 GMT

No, they installed it on 9th April and I was charged on 1st May

I have been charged for April

and May

Re: Wrongly charged for Sky Sports

Daniel0210 — Sat, 09 May 2026 09:33:06 GMT

@lydiate18

Have you checked your June and July estimated bills to see if the credit has been applied there?

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 09:34:17 GMT

Yes I have, no credit

Re: Wrongly charged for Sky Sports

Daniel0210 — Sat, 09 May 2026 09:37:23 GMT

@lydiate18

I suggest checking again in a couple of days and then, if necessary, give Sky another call or consider submitting a complaint.

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky will then have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Wrongly charged for Sky Sports

DaveDrizen — Sat, 09 May 2026 11:26:48 GMT

@Daniel0210 wrote:
@lydiate18
I suggest checking again in a couple of days and then, if necessary, give Sky another call or consider submitting a complaint.

This link explains the methods of making a complaint.
https://www.sky.com/help/articles/how-to-make-a-complaint

Sky will then have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link
https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

There should no reason if the advisor said he was applying a credit it should show up on your next future bill with a very short while after speaking on the phone m about a hour or so no more sometimes even less. When there has been changes to my package or a refund of a charge, looking my bills on my Sky the changes have always been implemented within a hour of my phone call. Even if my payment date was a week or more away my upcoming bill has also been up dated with the changes any credits.

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 11:29:11 GMT

Thank you for your help

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 11:30:15 GMT

Thanks. It's now been a week and no credit

Re: Wrongly charged for Sky Sports

DaveDrizen — Sat, 09 May 2026 11:32:52 GMT

@lydiate18 wrote:
Thanks. It's now been a week and no credit

That's not right it should been implemented by now if they were going.to do it as explained in my earlier

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 13:30:50 GMT

Thank you. After a rather long argument on the chat service, where they insisted they had no record of the refund being agreed, they have agreed to refund it and I have screen grabs on the conversation. They insisted I had set up the deal online and I should have seen the charges on the app by checking the next month's bill (who does that?) . I'm still out happy with how it has been handled and asked for details three times of making a formal complaint but they closed the chat

Re: Wrongly charged for Sky Sports

DaveDrizen — Sat, 09 May 2026 16:37:57 GMT

@lydiate18 wrote:
I moved house recently and the engineers set up Sky Sports and Sky Sports HD, telling me it would be free for two months. I said I wasn't bothered but they did it anyway.

I get my May bill and I have been charged £70.80 for Sky Sports. They have taken the money. I called them last week and was told my account would be credited, but it hasn't been. Any advice?

There has been a lot instances on this forum where a engineer add somthing like like sports or movies telling the customer that would be free for a period only for the customer to find that they were actuly being charged for it. However there is a few things you should know about this situation that might avoid you being charged, when your sky package is altered even by a engineer. Sky should normally send you a email confirming what has been changed, when it will start , the price of the item any discount and free period and if there is any minimum term, if you don't receive the email for some reason you can see the same information in the my Sky app under. My messages or if you don't.have that app you can see the message on the Sky.com web site and loging on to your account and then clicking on the small head at the top of the screen and clicking " my messages' you will then find a message dated the date in your case when the engineer called titled " confirmation of the changes to your Sky TV package" the same is titled if you look in the My Sky App. This is Sky standard procedure and alway happens when there is change to you package . The other thing to note is you have 31 day cooling off period to change your mind if after reading your message you find what you thought you should have in you package is not as what you have agreed you can get revert back to what it was. Another thing you say who looks at your bill, well I do for one as if you look at you bills shortly after you have agreed any changes ,about within a hour after you hve greed it in your case with the engineer , your current bill if it still some time before payment is due and future bill up to three months in advance will been updated with the changes to your package that have been agreed. If feel there is somthing on there that is different to what you think you have agreed you can get back on to Sky and get either put to what you agreed or get canceled. You can easerly see you billing like this in the my Sky app or on your account on the Sky website under " Bills and payment" and yes I not only check my bills on there regularly, but definitely after any changes to my account. It only takes a couple of minutes, while may be you are having a cup of tea for instance, but also it insures I get no nasty surprises when it comes to payment time. Sorry if this is along winded reply but I thought I would do it like this as but as I said at the beginning you not the first person be stung by a appling extras on visit that they said were free onkyvtibfind out when it's payment time to be charged, so in reading this hopefully may help other people people that have these extra offer them being stung.

Re: Wrongly charged for Sky Sports

lydiate18 — Sat, 09 May 2026 16:04:03 GMT

Indeed, a lot of lessons learnt here. Thank you again for your help