topic Re: Credit refund in Account & Billing

Credit refund

Colm70 — Sat, 09 May 2026 05:58:40 GMT

Hi, I moved my broadband away from Sky a few months ago and there is credit on my account which I want refunded. Can you help?

Re: Credit refund

Daniel0210 — Sat, 09 May 2026 06:04:28 GMT

@Colm70

Yes.

Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

deehaw — Sat, 09 May 2026 08:05:15 GMT

Hi, If you can arrange the refund that would be helpful. My DD mandate is still active

Re: Credit refund

Daniel0210 — Sat, 09 May 2026 08:19:23 GMT

@deehaw

Have you recently cancelled a Sky subscription? Is the amount showing on your Sky account as a credit?

Re: Credit refund

deehaw — Sat, 09 May 2026 09:00:57 GMT

Hi yes cancelled at some point last month. It's showing as credit on my next(future) bill.

Re: Credit refund

Daniel0210 — Sat, 09 May 2026 09:03:59 GMT

@deehaw
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Jason- — Sat, 09 May 2026 09:14:28 GMT

Good Morning @Daniel0210, thanks for making us aware of @deehaw's post. We'll reach out to them and help with this refund request 👍🏻

Thanks, Jason-