topic Re: Refund in Account & Billing

Refund

Donalmc1 — Thu, 07 May 2026 17:20:32 GMT

i need to know were i find the refund request form. i am no longer a customer and i am in credit. DD has been cancelled and I've been doubled charged, can anyone give suggestions on what I can do?

Re: Refund

Daniel0210 — Thu, 07 May 2026 17:25:15 GMT

@Donalmc1
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund

caesarome — Thu, 07 May 2026 18:18:16 GMT

@Donalmc1 wrote:
i am in credit. DD has been cancelled and I've been doubled charged, can anyone give suggestions on what I can do?

@Donalmc1

When did you leave Sky and are your services now actually cancelled ?

Re: Refund

Donalmc1 — Fri, 08 May 2026 07:17:18 GMT

I cancelled at the start of April, my account is showing in credit for €92.28.my problem is I cancelled my dd.

Re: Refund

Daniel0210 — Fri, 08 May 2026 08:21:46 GMT

@Donalmc1

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

LJB-C — Fri, 08 May 2026 09:10:49 GMT

Good morning Thanks @Daniel0210 for escalating this. We’ve sent @Donalmc1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund

Donalmc1 — Fri, 08 May 2026 21:07:40 GMT

Hi I've cancelled my sky broadband at start of April.I was billed twice since and I cancelled my Direct debit.Now my account is showing that I am in credit to over €92.I have since added my bank card to my billing.please if you can help.

Thank you

Donal

Re: Refund

caesarome — Fri, 08 May 2026 21:25:59 GMT

@Donalmc1

You need to use the chat bubble at the bottom of this page to speak to the messaging team as that is why it has been sent to you as per the earlier post from @Daniel0210

If you can't see it try another web browser.