topic Re: Compensation claim in Account & Billing

Compensation claim

Jay1981 — Fri, 08 May 2026 17:55:35 GMT

Good evening I was contacted by sky to say im owed £904.40 in compensation so I asked to have it paid into my account it has twice been escalated for payment and still nothing received. It was agreed no to be paid as a credit towards future bills by sky and myself what is the issue in getting my money paid into my bank account

Re: Compensation claim

caesarome — Fri, 08 May 2026 18:15:47 GMT

@Jay1981

Does it show on your account as a credit ?

What was it for, did you have broadband issues ?

Re: Compensation claim

Jay1981 — Fri, 08 May 2026 18:20:07 GMT

Yes it was for delay in having broadband installed it shows in my account as -£904.40 in my sky account

Re: Compensation claim

caesarome — Fri, 08 May 2026 18:30:22 GMT

As it hasn't been refunded when you asked it to be and as you have got nowhere with this then I would put in a complaint:

https://www.sky.com/help/complaints

Re: Compensation claim

Mark39 — Fri, 08 May 2026 19:06:36 GMT

@Jay1981 Sky don't normally refund compensation credit to your bank account. It's normally passed as a credit to your Sky account to offset future bills.

Re: Compensation claim

Jay1981 — Fri, 08 May 2026 19:07:30 GMT

Om owed 904.40

Re: Compensation claim

Mark39 — Fri, 08 May 2026 19:55:21 GMT

@Jay1981 wrote:

Om owed 904.40

I saw that from your first post.