https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270969#M291619 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679230">@chaisewood27</a>&nbsp;<BR />Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise. <BR /><BR />Sky won’t reinstate restricted services until the arrears have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A></P> Fri, 08 May 2026 13:36:05 GMT Daniel0210 2026-05-08T13:36:05Z https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270966#M291618 <P>Hello, my mobile phone has been restricted but I need my mobile phone on as I'm currently in hospital with my 2 year old being treated for sepsis&nbsp;</P> Fri, 08 May 2026 13:35:06 GMT https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270966#M291618 chaisewood27 2026-05-08T13:35:06Z https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270969#M291619 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679230">@chaisewood27</a>&nbsp;<BR />Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise. <BR /><BR />Sky won’t reinstate restricted services until the arrears have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A></P> Fri, 08 May 2026 13:36:05 GMT https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270969#M291619 Daniel0210 2026-05-08T13:36:05Z https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270975#M291620 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679230">@chaisewood27</a>&nbsp; &nbsp;Please see Welcome below for information about this community.</P> Fri, 08 May 2026 13:38:40 GMT https://helpforum.sky.com/t5/Account-Billing/Mobile-phone/m-p/5270975#M291620 MightyQuinn 2026-05-08T13:38:40Z