topic Re: Credit in Account & Billing

Credit

Snoopy26 — Fri, 08 May 2026 09:55:04 GMT

Hi I've closed my account including DD my account is showing that I am in credit. How do I go about getting that paid to me please

Re: Credit

Daniel0210 — Fri, 08 May 2026 10:02:29 GMT

@Snoopy26 wrote:

Hi I've closed my account including DD

@Snoopy26

Can you confirm you've successfully cancelled a subscription?

Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit

Snoopy26 — Fri, 08 May 2026 10:07:00 GMT

Hi yes I can confirm all my subscriptions ended with sky on 12 April.

Re: Credit

Daniel0210 — Fri, 08 May 2026 10:12:19 GMT

@Snoopy26

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit

Jason- — Fri, 08 May 2026 12:25:06 GMT

Hello @Daniel0210, thanks for flagging this with us. We'll drop @Snoopy26 a message now and help get this sorted for them 👍🏻

Cheers, Jason-