topic Re: Account credit in Account & Billing

Account credit

82bit — Thu, 07 May 2026 19:45:31 GMT

Cancelled Sky Broadband back in March as a result of the annual Sky price hike dance process. Broadband account not active anymore. £24 credit stuck in limbo. Shouldn't this automatically find it's way to me? Sky don't seem to bothered about giving it back to me. I'm sure if I owed them 24 quid it would be a different story! Funny how that works!

Re: Account credit

Daniel0210 — Thu, 07 May 2026 19:48:51 GMT

@82bit

As you may be aware refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Account credit

82bit — Thu, 07 May 2026 19:54:41 GMT

@Daniel0210 Service terminated 7.5 weeks ago. £24.39 still showing as broadband account credit. I'm still a Sky TV & Mobile customer - so payment method still very much active. Why should a credit for a cancelled service require ANY chasing up? How is this not just automatic?

Re: Account credit

Daniel0210 — Thu, 07 May 2026 19:56:07 GMT

@82bit

It should be automatic. Would you like to engage in a chat with the Messaging Team which will likely be tomorrow now? The alternatives are waiting or calling Sky.

Re: Account credit

82bit — Thu, 07 May 2026 19:59:23 GMT

As it seems like nothing will happen if I don't, sure! Hook me up bro! Tomorrow will be fine. Cheers.

Re: Account credit

GD1 — Thu, 07 May 2026 20:01:12 GMT

@82bit To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Account credit

LJB-C — Fri, 08 May 2026 08:48:57 GMT

Hello. Thanks @GD1 for escalating this. We’ve sent @82bit an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.