topic sky refund credit in Account & Billing

sky refund credit

fiona189 — Thu, 07 May 2026 09:50:42 GMT

i need to know were i find the refund request form. i am no longer a customer and i am in credit. DD has been cancelled and I've been doubled charged, can anyone give suggestions on what I can do? 🙂

Re: sky refund credit

Daniel0210 — Thu, 07 May 2026 09:56:08 GMT

@fiona189

Did you receive an email from Sky acknowledging the cancellation?

Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: sky refund credit

fiona189 — Thu, 07 May 2026 10:02:12 GMT

yes please! i cancelled in feb

Re: sky refund credit

Daniel0210 — Thu, 07 May 2026 10:04:09 GMT

@fiona189
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: sky refund credit

fiona189 — Thu, 07 May 2026 10:16:19 GMT

thank you!

Re: sky refund credit

Mark39 — Thu, 07 May 2026 10:17:45 GMT

@fiona189 as you've cancelled your direct debit, a refund can only be made by cheque, which will likely take several weeks.

Re: sky refund credit

Daniel0210 — Thu, 07 May 2026 10:27:35 GMT

@fiona189

Or, when the Messaging Team contact you they should be able to reinstate the payment method.

Re: sky refund credit

Sky_Gee — Thu, 07 May 2026 11:45:27 GMT

Thanks for escalating this @Daniel0210 . We’ve sent @fiona189 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: sky refund credit

fiona189 — Thu, 07 May 2026 16:50:15 GMT

thank you @Daniel0210 🙂