topic Re: Is my refund in process? in Account & Billing

Is my refund in process?

Missymoo88 — Thu, 07 May 2026 07:22:20 GMT

I rang and requested a refund as I manually paid my bill last month and then the payment was automatically taken again from my bank, I rang on the 28th April but my refund still has happened? I know we have had a bank holiday but thought it would be in my bank by today

Re: Is my refund in process?

PandJ2020 — Thu, 07 May 2026 07:42:55 GMT

Sounds like you'll have to call again...

Re: Is my refund in process?

caesarome — Thu, 07 May 2026 08:30:21 GMT

@Missymoo88

If you don't want to call we can arrange for Sky's messaging team to contact you via here about this if you would like ?

Re: Is my refund in process?

Missymoo88 — Thu, 07 May 2026 09:36:30 GMT

If you could arrange that please that would be great!

Re: Is my refund in process?

caesarome — Thu, 07 May 2026 11:03:07 GMT

@Missymoo88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Is my refund in process?

Sky_Gee — Thu, 07 May 2026 11:42:15 GMT

Thanks @caesarome for escalating this. We’ve sent @Missymoo88 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.