topic Re: What is my account number in Account & Billing

What is my account number

Tone1221 — Wed, 06 May 2026 15:01:35 GMT

I am a new customer, i need to find out my account number but it is not on any email i receive, When i set up an online account and log in, there is no means for me to check my account number. I'm finding this onboarding very confusing.

Re: What is my account number

caesarome — Wed, 06 May 2026 15:05:33 GMT

@Tone1221

If you have setup your online account then try this link to view your first bill as the account number should be shown here:

https://www.sky.com/bill/tv-broadband-talk

Re: What is my account number

Tone1221 — Wed, 06 May 2026 15:18:49 GMT

Thank you casesarome - so your suggestion brings me to an unauthorised page

I went through the process to Make sure your Sky iD is linked to your Sky account

It asks for an account number which i dont have
Or last 6 digits of my iban which when added return this error
"We couldn't find a record matching the details you provided. Please check and try again."

Seems strange i have no correspondence with an account number

Re: What is my account number

caesarome — Wed, 06 May 2026 15:43:11 GMT

@Tone1221 wrote:

I am a new customer,

Are you a new customer who is trying to link their account ?

If so what services do you have from Sky and when were they activated ?

Re: What is my account number

Tone1221 — Wed, 06 May 2026 15:59:14 GMT

hi again caesarome

yes i am a new customer - i just received my first bill by email with account number on it

issue now resolved, thank you very much for your kind assistance