topic Re: Billing information question in Account & Billing

Billing information question

thebiker900 — Wed, 06 May 2026 13:15:35 GMT

I just logged on to look at my bills and get a message saying that "no payment details"

I have paid via my credit card for the past 20+ years so not sure what has happened

Re: Billing information question

Daniel0210 — Wed, 06 May 2026 13:24:42 GMT

@thebiker900 wrote:

I have paid via my credit card for the past 20+ years so not sure what has happened

Are those payments through a continuous card payment that you've set up that takes the payment automatically each month or have you been making manual payments?

Re: Billing information question

thebiker900 — Wed, 06 May 2026 13:29:47 GMT

Yes has been continous payments for all the time of the full amount each month.

Only thing that has changed was last week I downgraded my phone service but that should not make a difference I would have thought.

Re: Billing information question

caesarome — Wed, 06 May 2026 15:02:10 GMT

Try entering your card details again on your account to see if that clears the message.

Re: Billing information question

Me134 — Wed, 06 May 2026 15:49:07 GMT

@thebiker900 wrote:
Yes has been continous payments for all the time of the full amount each month.
Only thing that has changed was last week I downgraded my phone service but that should not make a difference I would have thought.

Maybe the logged card is now out of date (or shortly will be)?