topic Re: Restore my services in Account & Billing

Restore my services

Ryantilley — Wed, 06 May 2026 09:35:09 GMT

I have been on holiday for 15 days i have paid my bill and my services are still off and discnnected can this be reinstored?

Re: Restore my services

Chrisee — Wed, 06 May 2026 09:58:22 GMT

@Ryantilley if your service has been suspended due to late payment it will take a few days from when you made the payment for the service to be restored due to the banking syste,m. However check your account details in the My Sky app or website to see if Sky require you to pay an extra month in advance and to set up,a new regular psyment method.

Re: Restore my services

Daniel0210 — Wed, 06 May 2026 10:34:04 GMT

@Ryantilley

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/