topic Re: Activation fee in Account & Billing

Activation fee

Katie00 — Tue, 25 Mar 2025 12:45:13 GMT

Hi i did all my sky package deal over the phone with a lady and she told me i have to pay a £39.95 activation fee which i knew if i did online i wouldn't have to pay but never questioned her as to why i need to pay this because id rang to set it up then i received an email saying there is no activation fee no hardware charge and no delivery charge which has left me wondering what I have actually just paid for ? also she never told me sky tv wouldn't work unless I have broadband set up which I'm not happy about as I can't even watch tv as I'm still waiting for the broadband to be set up ?

Re: Activation fee

MightyQuinn — Tue, 25 Mar 2025 13:02:43 GMT

Hi @Katie00 What TV package have you ordered? Sky Q, Sky Stream or Sky Glass TV.

Re: Activation fee

peter-marlow+1966 — Tue, 25 Mar 2025 13:15:11 GMT

Sounds like that you have ordered a sky puck as that is the price for it

Re: Activation fee

MarkGoldsmith — Tue, 25 Mar 2025 16:51:20 GMT

If you have ordered Sky Stream, the £39 activation fee is correct. That is a one-off fee that Sky charge which essentially covers the hardware costs of the puck, the delivery cost and the lifetime warranty of the puck. Typically the £39 fee is only waived if you also take out Whole Home and additional pucks.

Re: Activation fee

James519 — Wed, 06 May 2026 07:40:56 GMT

I'm getting my sky puck today and have whole home so I'll tell you if it works as I know the activation fee is a one off for example as you paid for the skyglass tv or air.