topic Re: Support phone number for broadband in Account & Billing

Re: Support phone number for broadband

Raymo1 — Tue, 05 May 2026 18:13:50 GMT

All I want to do is talk to someone in person. I am being billed for two sky tv broadband and phone and the bot does not understand what I'm trying to get across. Someone please help me and get somebody from customer service to give me a call. I cannot go through this despair any longer as this is getting very distressing, I'm about to go off my head and just throw all of the equipment out of the window, as the service is absolutely **bleep** and I'm not willing to tolerate anymore bloody hassle over this. Absolute farce everything I asked for in the first place has not been working as I was reassured by the people who are supposed to be qualified to get the equipment up and running without any issues whatsoever. If someone does not get this sorted over the next week I'm going to another provider . Who I'm sure there will be no were near as much hassle if any at all.

Re: Support phone number for broadband

caesarome — Tue, 05 May 2026 18:28:58 GMT

@Raymo1 wrote:

I am being billed for two sky tv broadband and phone

@Raymo1

How long have you been a Sky TV and Broadband customer ?

Re: Support phone number for broadband

Daniel0210 — Tue, 05 May 2026 18:40:38 GMT

@Raymo1 wrote:
Someone please help me and get somebody from customer service to give me a call. No one from Sky can call you. Your community log in name isn't linked to any Sky accounts you have.

Re: Support phone number for broadband

Mark39 — Tue, 05 May 2026 19:09:52 GMT

@Raymo1 wrote:

I am being billed for two sky tv broadband and phone...

everything I asked for in the first place has not been working....

@Raymo1 if you can give us some detail about each of the two issues you've mentioned in your post, we'll do our best to help. At the moment we don't know enough to get you the help you need.

Re: Support phone number for broadband

MightyQuinn — Tue, 05 May 2026 19:13:49 GMT

Hi @Raymo1 Unfortunately threats to cancel are meaningless in the community (see Welcome below). Your first bill could be doubled as it may cover the previous and future months, look for -xx days for the previous period. See what your future bills show. https://www.sky.com/bill

Understand My Bills