topic Re: Credit refund in Account & Billing

Credit refund

Latiesha — Tue, 05 May 2026 18:13:37 GMT

Hi, I have credit in my sky account and would like to request a refund

Re: Credit refund

caesarome — Tue, 05 May 2026 18:18:13 GMT

Is this credit on your account due to you manually paying a bill, broadband compensation or because you have left Sky, the reason I ask is because the compensation one can not be refunded but the other two can.

Re: Credit refund

Latiesha — Tue, 05 May 2026 18:24:08 GMT

I manually paid a bill before my direct debit came out

Re: Credit refund

caesarome — Tue, 05 May 2026 18:31:23 GMT

@Latiesha

As you have discovered you do not need to do this.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

ItWasAllMichele — Tue, 05 May 2026 20:03:19 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to chat to @Latiesha .

Please be aware conversations automatically close if there is no response within 48 hours.