topic Reducing package cost in Account & Billing

Reducing package cost

Jonta1 — Tue, 05 May 2026 15:28:13 GMT

I'm looking at reducing my total cost I've been with sky for years a friend of mine has a lot better deal and has only been with sky 2 weeks

Re: Reducing package cost

Daniel0210 — Tue, 05 May 2026 15:38:08 GMT

@Jonta1

So they are a new customer and benefitted from a new customer deal.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Reducing package cost

MightyQuinn — Tue, 05 May 2026 15:40:39 GMT

Hi @Jonta1 Unfortunately you cannot compare your subscription to new customer loss leading pricing. Change your Package

Re: Reducing package cost

Anita23 — Thu, 21 May 2026 11:54:51 GMT

I am a pensioner partially blind I listen to my sky I don't have a large package currently paying 16 pounds in payments I am struggling I am on pension credit