https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268672#M291339 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676594">@Cherie6</a>&nbsp;<BR />If you’ve successfully cancelled, Sky should send out returns packaging <STRONG>to the address where the account was active, </STRONG>near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first. <BR /><BR />If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 05 May 2026 10:19:38 GMT Daniel0210 2026-05-05T10:19:38Z https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268647#M291338 <P>I ended my contract with sky and I'm still waiting for equipment collection packaging&nbsp;</P> Tue, 05 May 2026 09:31:21 GMT https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268647#M291338 Cherie6 2026-05-05T09:31:21Z https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268672#M291339 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676594">@Cherie6</a>&nbsp;<BR />If you’ve successfully cancelled, Sky should send out returns packaging <STRONG>to the address where the account was active, </STRONG>near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first. <BR /><BR />If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 05 May 2026 10:19:38 GMT https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268672#M291339 Daniel0210 2026-05-05T10:19:38Z https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268691#M291340 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676594">@Cherie6</a>&nbsp;</P> <P>The status of the return packaging should show here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></P> Tue, 05 May 2026 10:38:20 GMT https://helpforum.sky.com/t5/Account-Billing/Packaging-for-equipment/m-p/5268691#M291340 caesarome 2026-05-05T10:38:20Z