topic Re: Mobile account disappeared in Account & Billing

Mobile account disappeared

MamalouStoods — Mon, 04 May 2026 20:18:03 GMT

I have been with Sky for 25 years, and have had several mobile contracts, I currently have 4 ongoing ones. They all were showing on my account, and on my app. However they have now disappeared, I can't see them on my account or on the app? I tried to talk to the customer services robot but didn't get very far!

Re: Mobile account disappeared

caesarome — Mon, 04 May 2026 21:01:22 GMT

@MamalouStoods

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Mobile account disappeared

LJB-C — Tue, 05 May 2026 08:20:58 GMT

Good morning 👋

Thanks for escalating this @caesarome. We’ve sent @MamalouStoods an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.