I’ve paid my bill but it still saying I haven’t paid

Ous123b — Tue, 05 May 2026 04:33:32 GMT

So today I paid my outstanding amount of 27.87 I reset the DD and it still hasn't registered that I paid my bill. I want my services back on what can I do?

Re: I’ve paid my bill but it still saying I haven’t paid

Daniel0210 — Tue, 05 May 2026 04:35:45 GMT

@Ous123b
Sky have to process the payment. It's not done overnight.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

topic Re: I’ve paid my bill but it still saying I haven’t paid in Account & Billing

I’ve paid my bill but it still saying I haven’t paid

Re: I’ve paid my bill but it still saying I haven’t paid